FAQ 3.2

Q: Meshmixer crashes every time I start it. What can I do?
A: Try backing up and then deleting the user settings file and the auto-save folder. The user settings file is usually found in the following locations:

Windows: C:\Users\User Name\AppData\Roaming\Autodesk\meshmixer.ini
(NOTE: AppData is hidden by default, so you might have to enter that path manually or choose to show hidden files.)

Mac: ~/.config/Autodesk/meshmixer.ini


The auto-save file is usually located here:

Windows: C:\Users\User Name\Documents\meshmixer\autosave

Mac: ~/Documents/meshmixer/autosave

Q: I tried that and it still crashes every time I start! What else can I try?
A: Occasionally users experience problems related to the networking module in Meshmixer. Try opening up the meshmixer.ini file above, and searching for the following values:

Set these all to false if they are not set already. For example, change the following line:

CheckUpdates=true

to:

CheckUpdates=false

Note: this will disable automatically checking for Meshmixer updates on launch and/or sending usage data to Autodesk.

Q: I still cannot start Meshmixer, or my screen is black, or things are not rendering correctly. What's happening?
A: Chances are your graphics card drivers need to be updated to support Qt 5. You can find most common drivers by following these links (or google your own hardware):
NVIDIA:
http://www.nvidia.com/Download/index.aspx
AMD:
http://support.amd.com/en-us/download
Intel:
https://downloadcenter.intel.com/product/88359/Intel-Iris-Graphics-550
https://downloadcenter.intel.com/product/86210/Intel-HD-Graphics-5500
Don't forget to reboot!

Q: How do I add custom printers?
A: A sample printer definition is included in meshmixer folder, by default installed in Documents\meshmixer\printers. Copy and edit custom_printers.xml to add your own printers. They appear under Custom in printers panel. You can have multiple printers in the same file. Note that the custom_printers.xml file itself may be replaced by future installers, so put your printer in a copy!

Q: Where do I find the Tool to generate supports?
A: This functionality is located in the Overhang Tool under Analysis.

Q: Where do I find a tool to repair my prints?
A: The Repair functionality now exists in the Inspector Tool under Analysis

Q: Why did you change the Print Tool?
A: The old Meshmixer Print Tool was based on A3DP, which was part of Autodesk 123D. As 123D has been retired, that technology has been deprecated and had to be removed from Meshmixer.

Q: Why did you remove the Slicer Tool?
A: The Slicer Tool was based on A3DP, which was part of Autodesk 123D. As 123D has been retired, that technology has been deprecated and had to be removed from Meshmixer.

Q: Can I revert to Meshmixer 3.0?
A: Meshmixer 3.0 (and older) contains deprecated technology that is no longer eligible for distribution. If Meshmixer 3.2 doesn't work for you, please submit a bug and we will try to solve your problem. Check our System Requirements before submitting your request.

Q: I can't download Meshmixer 3.2 from meshmixer.com. Help!
A: Try downloading it from the Autodesk App Store.

Q: Where can I find Win 32 or Linux installer?
A: These operating systems are no longer supported.

Q: Something is wrong or missing from mmmanual.com. How can I let you know about it?
A: Send us feedback with our online bug reporting tool.

Q: How do I report a bug or problem with Meshmixer?
A: You can use our online bug reporting tool.


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